Returns & Exchanges

MUJI Canada offers a 30-day return policy for unused and unwashed items in their original packaging with a valid receipt. Please note that certain items, such as innerwear and final sale products, are not eligible for return or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition with tags attached and check that your purchase was made within the last 30 days.

• 2.
  Prepare Documentation

  Gather your original store receipt or online order confirmation email to facilitate a smooth verification process.

• 3.
  Choose Return Method

  Visit any MUJI Canada retail location for an immediate refund or contact our support team to initiate a return shipment for online orders.

• 4.
  Receive Refund

  Once your return is processed, a refund will be issued to your original payment method; please allow 5-10 business days for the transaction to appear.